In the years since the LLLGB breastfeeding helpline began it has provided priceless breastfeeding support to hundreds of thousands of mothers, from 8am to 11pm every day.
The knowledge, information and support that mothers receive from us are free of charge.
However, we pay a provider for our helpline and can only keep doing this because of the generous donations you make.
Ten years ago we started using the 0845 number for our National Helpline, which back then was the best option for a helpline with a low and equal for all cost to the mothers calling us.
Recently, following the new OFCOM regulations changes, mobile phones companies were forced to make calls to 0800 numbers free so now they charge more for calls to 0845 numbers. Most of the mothers who call the LLLGB helpline ring from a mobile and a call may cost up to £0.40 per minute on some networks. This means that a mother who is talking to a Leader (volunteer breastfeeding counsellor) for 25 minutes may pay £10 for this call!
Our New number
Our new number is 0345 120 2918.
Calls from landlines and from mobile phone will cost the same as a local call. It also mean that LLLGB will have to pay more per minute for each call but we decided that we would prefer to pay more and help mothers pay less.
We estimate that operating a 0345 number will cost us around £700 extra annually, bringing our annual helpline bill to around £3000.
What mothers say about the LLLGB National Helpline
“I am feeling hopeful now, whereas before speaking to you I was on the brink of giving up, so thank you for your encouragement.”
“Thank you so much, what you do is invaluable, please don’t underestimate how amazing it is to be able to get help on a Saturday morning when no-one else is around. You do an amazing thing for mothers like me. “
“I want to say thank you for answering my call and taking the time to talk and listen to me. I want to say thank you to all of you, who do this, for giving us mothers the time to talk about our breastfeeding – you’re all doing such a wonderful job and we’re so lucky to have La Leche League.”
LLLGB is a small charity that depends on donations and memberships and currently receives no government funding: all of our LLL Leaders (breastfeeding counsellors) are volunteers. We really need your help and support!
Please help us and donate so we can keep our helpline open and help mothers when they really need our support and the information we provide.
You may wish to donate the following amounts:
£1 -2 to cover the cost of an average helpline call
£8 the cost of running our helpline for one day
£58 the cost of running our helpline for one week
£250 the cost of running our helpline for one month
£3000 the cost of running our helpline for one year
Or ___ donate as much as you are able.
Read more information about our Helpline here