La Leche League GB is committed to safeguarding and preserving the privacy of those who contact us, whether by telephone, by coming to our meetings, or by electronic means such as email, our helpforms service, our online chat, or using our website.
We do update this Policy from time to time so please do review this Policy regularly.
Information We Collect
In running and maintaining our website we may collect and process the following data about you:
• Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
• Information provided voluntarily by you. For example, when you register to use our forums
• Information that you provide when you communicate with us by any means.
Support by phone
When you phone our helpline or leave a message for our callback service your phone number will be visible to the volunteer who takes your call, and a summary of any voicemail message you leave will be shared with a small group of our volunteers to establish who will contact you. During a phone call our volunteers will usually take notes to help them support you, and we will ask for a contact email or mobile number if you’d like us to email, text or call you back with more information.
When a call is finished we retain our notes, usually with your first name, number and an outline of what was discussed. These are kept securely so the volunteer who spoke to you can remind herself of details if you speak again (or can send you follow up information if you have agreed to this) and are retained for up to six years for insurance purposes. If you tell us your child’s first name we’ll check you’re happy for us to keep this with our notes too.
If we have safeguarding concerns we retain the right to contact appropriate outside agencies, after discussing this with you and with our designated Safeguarding Officer . Other than this your details will always be kept confidential unless we are required by law to share them.
Support by helpform
When you submit a helpform your query is sent to our helpform co-ordinator who then allocates it to one volunteer who will reply to you and keep copies of your correspondence, as outlined above, again for a period of up to six years.
Our online support is provided by Tawk.to. Transcripts of chats are automatically retained and we can see your broad geographical location but we do not have access to your IP address.
The information we record for the purposes of online support is treated with the same security and respect as any other information we hold on you, and you have the same rights to access it. If you have provided your email address when beginning a chat, the volunteer who was chatting to you may use that address to get in touch with you if the chat is accidentally disconnected, but will only contact you once for this purpose. You can also have a written transcript of your chat send to your email address at the end of the chat if you agree to this.
Attendance at meetings
When you come to an LLL meeting, we’ll ask you to sign in so that we can record numbers for our statistics. You’ll also have the option to share your email address and/or phone number if you’d like us to stay in touch with you, but you’re not obliged to give this information.
If you have a one to one discussion with one of our volunteers at a meeting she will retain brief notes including your first name, which will be stored as described above.
In times where additional Covid related regulations apply we may have additional obligations to share information about meeting attendance for NHS Test and Trace. We will communicate clearly with you when this is the case.
Where you have given us your information for a workshop or conference booking we will use it to contact you for administrative purposes before the event and to request feedback after it, and then we will delete all your information unless we need to hold it for other purposes (for instance if you are a subscribing member of LLLGB). The other exception is that we will keep a simple list of names of delegates for five years that we can use if you need us to confirm your attendance for CPD purposes, though you will need to authorise any such request.
Deleting the information we hold about you
If at any time you wish us to remove all the information we hold on you, please contact [email protected] with your name and any details you have of who you were in contact with and when, so we can ensure it is promptly removed.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
• To provide information to you that you request from us relating to our services.
• To inform you of any changes to our website or services.
Storing Your Personal Data
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, so sending such information is entirely at your own risk.
Third Party Links
Access to Information
In accordance with the General Data Protection Regulation you have the right to access any information that we hold relating to you.